Shipping Policy
We ship throughout India.
It takes 24-48 hours to process your order for shipping.
The estimated delivery time is 5-7 business days.
What are the shipping charges?
- We do free shipping for all orders.
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 48 hours of the confirmation, you can then check the status of your package through the 'Track' option provided in the confirmation message.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash-on-delivery (COD) transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
If you need help with your order or If more than 15 business days have passed since we’ve approved your return, please write to us at support@druscillafashion.com
- Choosing a selection results in a full page refresh.
