We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@druscillafashion.com.
Please note that returns will need to be sent to the following address: Druscilla Private Limited, Shop No 1, F-8/15, Sector 11, Pratap Vihar, 201013 Ghaziabad Uttar Pradesh, India.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please log in using https://account.druscillafashion.com to access the self-return section (if available).
You can always contact us for any return questions at support@druscillafashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases (if any). Please get in touch if you have questions or concerns about your specific item.
Please note that we do not allow returns or exchanges on gift cards or clearance sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the product is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more refund related information please check our shipping and refund page: https://www.druscillafashion.com/policies/shipping-policy
If you haven't received your refund within 15 business days after we approved your return, please contact us at support@druscillafashion.com.
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